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AgentBuddy: an IR System based on Bandit Algorithms to Reduce Cognitive Load for Customer Care Agents.
Hrishikesh Ganu
Mithun Ghosh
Freddy Jose
Shashi Roshan
Published in:
SIGIR (2019)
Keyphrases
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cognitive load
intelligent agents
cooperative
multi agent systems
information retrieval
learning algorithm
decision making
multi agent
knowledge representation
working memory
information retrieval systems
knowledge based systems
query expansion
autonomous agents
upper confidence bound