End-to-End Continuous Speech Emotion Recognition in Real-life Customer Service Call Center Conversations.

Yajing Feng Laurence Devillers

Published in: ACIIW (2023)

Keyphrases

end to end
call center
customer service
speech emotion recognition
service level
service quality
arrival rate
admission control
congestion control
customer support
databases
agent technology
customer satisfaction
computer science
queue length