On-Site Customer in an XP Project: Empirical Results from a Case Study.
Juha KoskelaPekka AbrahamssonPublished in: EuroSPI (2004)
Keyphrases
- case study
- website
- project management
- test bed
- data sets
- quality function deployment
- software process
- electronic commerce
- software development
- neural network
- customer behavior
- real time
- theoretical analysis
- information theoretic
- open source
- artificial intelligence
- customer satisfaction
- customer service
- churn prediction
- extreme programming
- customer knowledge