An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment.
Nora WeberHilary MurphyRoland ScheggJamie MurphyPublished in: ENTER (2005)
Keyphrases
- virtual world
- customer satisfaction
- virtual environment
- service quality
- physical environment
- real time
- real environment
- virtual reality
- environmental conditions
- databases
- augmented reality
- computing environments
- dynamic environments
- complex environments
- physical world
- virtual humans
- website
- programming environment
- virtual teams