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How to repair public trust effectively: Research on enterprise online public opinion crisis response.
Ning Zhang
Xianzhen Guo
Li Zhang
Lifeng He
Published in:
Electron. Commer. Res. Appl. (2021)
Keyphrases
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natural language
public opinion
social media
sentiment analysis
opinion mining
hot topics
knowledge representation
crisis response
knowledge management
social sciences
information retrieval
decision making
positive or negative
discrete event
reputation mechanisms