A Measurement of Non-linear Relationship between IS Qualities and User Satisfaction.

Heun Dong Pak Soo Min Park Ik Hoon Jang Young Chan Choe

Published in: AMCIS (2010)

Keyphrases

user satisfaction
information systems
service quality
perceived usefulness
perceived quality
customer satisfaction
structural equation modeling
databases
user perceptions
kolmogorov smirnov
database
quality attributes
user engagement