Strategic customer behavior in a queueing system with a loss subsystem.

Refael Hassin Ran I. Snitkovsky

Published in: Queueing Syst. Theory Appl. (2017)

Keyphrases

customer behavior
behavior patterns
transactional data
customer service
customer data
historical data
steady state
customer base
customer segmentation
knowledge management
log files
loss probability
information retrieval systems
log data
arrival rate