Redefining Customer Service Education in Taiwan's Convenience Store Sector: Implementing an AI-Driven Experiential Training Approach.
Kuan-Yu ChenMing-Yu ChiangTien-Chi HuangPublished in: ICITL (2023)
Keyphrases
- customer service
- higher education
- serious games
- artificial intelligence
- artificial intelligence in education
- inventory control
- customer satisfaction
- experiential learning
- educational institutions
- training set
- training program
- expert systems
- governmental organizations
- customer behavior
- computer based training
- conceptual framework
- distance learning
- intelligent systems
- e learning
- senior high school
- customer support
- call center
- educational technology
- online learning
- teacher training
- ai researchers
- quality of service