Providing Customer-Centric Service: Customization and Composition of Service on the Semantic Web.
Garyfallos FragidisLemonia GiantsiouKonstantinos A. TarabanisPublished in: CIMCA/IAWTIC/ISE (2008)
Keyphrases
- customer service
- service providers
- web service composition
- service composition
- web services
- service times
- service quality
- customer satisfaction
- knowledge representation
- management system
- service requirements
- service delivery
- providing high quality
- heavy traffic
- call center
- information services
- semantic web services
- service oriented
- service selection
- peer to peer
- knowledge base