Evaluating User Satisfaction Using Deep-Learning-Based Sentiment Analysis for Social Media Data in Saudi Arabia's Telecommunication Sector.
Majed A. AlshamariPublished in: Comput. (2023)
Keyphrases
- sentiment analysis
- user satisfaction
- deep learning
- saudi arabia
- social media data
- social media
- unsupervised learning
- information systems
- text classification
- machine learning
- social networks
- service quality
- customer satisfaction
- natural language processing
- weakly supervised
- text mining
- higher education
- text categorization