Customer interfaces in the accommodation industry - enhancing and constraining factors of IT adoption.
Christine MathiesPublished in: Int. J. Serv. Technol. Manag. (2010)
Keyphrases
- adoption decisions
- technology adoption
- electronic data interchange
- success factors
- innovation diffusion
- electronic commerce
- point of sale
- factors that influence
- software industry
- user interface
- small businesses
- perceived usefulness
- information technology
- customer service
- factors affecting
- banking services
- customer satisfaction
- factors that affect
- external factors
- e government
- high tech
- financial services
- key factors
- churn prediction
- social influence
- driving forces