Absenteeism Prediction in Call Center Using Machine Learning Algorithms.
Evandro Lopes de OliveiraJosé M. TorresRui S. MoreiraRafael Alexandre França de LimaPublished in: WorldCIST (1) (2019)
Keyphrases
- machine learning algorithms
- call center
- benchmark data sets
- learning algorithm
- machine learning
- learning problems
- machine learning methods
- decision trees
- prediction accuracy
- predictive accuracy
- service level
- random forests
- standard machine learning algorithms
- prediction model
- arrival rate
- machine learning models
- input features
- statistical machine learning
- asymptotically optimal
- learning models
- heavy traffic
- machine learning approaches
- service quality
- learning tasks
- bayesian networks
- machine learning systems
- real time
- operational decisions
- predictive model
- queue length
- intelligent agents
- multi agent
- neural network