Quantitative representation of perception and evaluation method for service quality in university library under 4-D space.
Jingyi WangRun YuanHongwei ShiPublished in: Libr. Hi Tech (2022)
Keyphrases
- evaluation method
- service quality
- fuzzy comprehensive evaluation method
- evaluation methods
- evaluation model
- customer satisfaction
- service providers
- user satisfaction
- quality of service
- university library
- online shopping
- electronic commerce
- conceptual design
- competitive advantage
- analytic hierarchy process
- fuzzy comprehensive evaluation
- information systems
- call center
- information quality
- credit risk