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Business Decisions Support using Sentiment Analysis in CRM Systems.
Bashar Al Asaad
Doru Rotovei
Published in:
SYNASC (2020)
Keyphrases
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sentiment analysis
opinion mining
sentiment classification
text classification
customer relationship management
business intelligence
online reviews
sentence level
business decisions
data mining
social networks
expert systems
relational databases
social network analysis
sentiment lexicon