Operational Service Strategy for COVID-19 Pandemic: A Case Study from the Airline Industry.
Praowpan TransitpongPublished in: APCoRISE (2021)
Keyphrases
- case study
- yield management
- end users
- service providers
- telecommunications industry
- cost reduction
- web services
- decision support
- service oriented
- data sets
- customer service
- call center
- service quality
- software intensive systems
- point of sale
- economic development
- world wide
- selection strategy
- service discovery
- service composition
- test bed
- search strategy
- decision making
- real world