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Identifying User Issues and Request Types in Forum Question Posts Based on Discourse Analysis.
Ágnes Sándor
Nikolaos Lagos
Ngoc-Phuoc-An Vo
Caroline Brun
Published in:
WWW (Companion Volume) (2016)
Keyphrases
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discourse analysis
online forums
user interface
end users
discussion forums
content analysis
recommender systems
user experience
social media
metadata
computer mediated
text classification
internet users
document collections
video sequences
case study
multimedia