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Evaluation Techniques for Chatbot Usability: A Systematic Mapping Study.

Ranci RenJohn W. CastroSilvia Teresita AcuñaJuan de Lara
Published in: Int. J. Softw. Eng. Knowl. Eng. (2019)
Keyphrases
  • statistical analysis
  • real time
  • evaluation criteria
  • information retrieval
  • knowledge base
  • comprehensive evaluation
  • usability evaluation