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Impacts of employee participation and trust on e-business readiness, benefits, and satisfaction.
Jung-Yu Lai
Chih-Wei Kan
Khire Rushikesh Ulhas
Published in:
Inf. Syst. E Bus. Manag. (2013)
Keyphrases
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service quality
trust model
customer satisfaction
business partners
consumer trust
decision making
business process
neural network
business models
user satisfaction
user participation
online consumer
online communities
virtual teams
customer loyalty