Machine Learning Based Personalized Customer Service in E-commerce Trading.
Peiwen QiuYan JinPublished in: CSIA (1) (2021)
Keyphrases
- customer service
- machine learning
- electronic commerce
- customer satisfaction
- agent mediated
- customer behavior
- learning algorithm
- electronic markets
- inventory control
- data mining
- e learning
- computer science
- user profiles
- electronic marketplaces
- product recommendation
- internet auctions
- customer support
- call center
- financial markets
- business models
- machine learning algorithms