Adopting Importance Performance Analysis to Explore the Relationship between Service Quality and Customer Satisfaction in Dried Pork Market.
Kai-Fu YangHao-Wei YangChao-Hung HuangXuan-He LinChih-Lei ChengPublished in: ICEBT (2021)
Keyphrases
- customer satisfaction
- service quality
- customer retention
- competitive environment
- electronic commerce
- user satisfaction
- service providers
- online shopping
- customer service
- competitive advantage
- information systems
- quality of service
- information quality
- market share
- call center
- incident management
- internet banking
- marketing strategies
- customer support
- decision making
- customer data
- product design
- stock price
- stock market
- user interface
- information technology
- customer loyalty
- web services
- internet shopping