Knowledge Management in Delivering Customer Oriented Services in Public Sector.
Sanda ZaharovaKristine ZelmenePublished in: KMGov (2004)
Keyphrases
- public sector
- knowledge management
- e government
- service delivery
- government services
- public services
- customer service
- public organizations
- electronic government
- environmental factors
- public administration
- information sharing
- current practices
- service providers
- policy making
- digital government
- electronic commerce
- information and communication technologies
- customer data
- governmental organizations
- inter organizational
- information systems
- case study
- service oriented
- web services
- knowledge resources
- government information
- private sector
- information technology
- semantic web
- organizational learning
- software engineering
- knowledge sharing
- service quality
- competitive advantage
- government agencies
- customer relationship management
- public participation
- call center
- decision making
- real world