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Customer Complaint Avoidance: A Randomized Field Experiment of Platform Governance Based on Value Co-Creation and Appropriation.

Xia ZhaoPeijian SongLanfei ShiLing XueFan Feng
Published in: MIS Q. (2022)
Keyphrases
  • real time
  • electronic commerce
  • customer satisfaction
  • customer relationship management
  • database
  • artificial intelligence
  • information systems
  • computer science
  • call center