The Relationship Between the Implementation of Quality Management Practices and Service Quality in the South African Financial Service Industry.
Kuthula NtanziAlice Kabamba LumbweSambil Charles MukwakunguNita SukdeoPublished in: IEEM (2020)
Keyphrases
- service quality
- south african
- management practices
- service providers
- customer satisfaction
- information systems
- electronic commerce
- user satisfaction
- information quality
- south africa
- quality of service
- financial risk
- project management
- call center
- competitive advantage
- real time
- incident management
- stock price
- health care