Investigating the Motives of Customers' Continuance Intentions towards Online Reservation: The Role of E-Service Quality.
Samar MouakketPublished in: J. Organ. End User Comput. (2014)
Keyphrases
- service quality
- customer satisfaction
- service providers
- customer loyalty
- call center
- internet shopping
- online shopping
- electronic commerce
- customer requirements
- quality of service
- user satisfaction
- competitive advantage
- online retailers
- online learning
- customer service
- customer support
- marketing strategies
- competitive environment
- job satisfaction
- online banking
- functional roles
- information systems
- information quality
- real time
- potential customers