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Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective.
Fei Liu
Eric T. K. Lim
Hongxiu Li
Chee-Wee Tan
Dianne Cyr
Published in:
Inf. Manag. (2020)
Keyphrases
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online shopping
service quality
shopping behavior
customer satisfaction
satisfaction degree
personal information
mobile commerce
information systems
consumer behavior
databases
electronic commerce
user satisfaction
competitive advantage