Lean Six Sigma Based Performance Improvement in Public Passport Services: A Case Study from Office Work.
Felix P. SanthiapillaiR. M. Chandima RatnayakePublished in: IEEM (2019)
Keyphrases
- government services
- public services
- web services
- service providers
- service quality
- case study
- service oriented
- service composition
- customer satisfaction
- web technologies
- e government
- test bed
- computing environments
- context aware
- user centric
- service delivery
- end users
- ubiquitous computing
- service oriented architecture
- mobile services
- information quality
- office environment