Can machines call people?: user experience while answering telephone calls initiated by machine.
Adam J. SporkaJakub FrancGiuseppe RiccardiPublished in: CHI Extended Abstracts (2009)
Keyphrases
- user experience
- flowshop
- call center
- learning machines
- user behavior
- parallel machines
- user interface
- scheduling problem
- user interaction
- end users
- user studies
- mobile applications
- information access
- user engagement
- cell formation
- social bookmarking
- identical machines
- query answering
- manufacturing cell
- intelligent machines
- information retrieval
- user perceptions
- interface design
- mobile services
- processing times
- multimedia
- information systems
- social networks