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A conceptual model for proactive-interactive customer complaint management systems.
Atefeh Atlikhan
Amir Albadvi
Amir Hossein Ghapanchi
Published in:
Int. J. Bus. Inf. Syst. (2013)
Keyphrases
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conceptual model
management system
data model
conceptual models
entity relationship
database management systems
high level
data warehouse
electronic commerce
conceptual database design
knowledge base
object oriented
query language
domain ontology
behavioral models
conceptual data model
artificial intelligence