Exploring the Impact of Perceived Convenience, Autonomy, and Satisfaction on Citizens' Continuance with Government Chatbots.
Seongjin KimZhenya TangDan KimHyunchul AhnPublished in: HICSS (2024)
Keyphrases
- e government
- government agencies
- government services
- user satisfaction
- continuance intention
- policy makers
- public administration
- government organizations
- decision making
- public services
- public policy
- federal government
- digital government
- government websites
- online gaming
- public sector
- information technology
- data sharing
- positive effects
- statistical information
- information systems
- relationship management
- negative impact
- electronic government
- information sharing
- multi agent systems
- individual level
- intelligence community
- perceived usefulness
- public participation
- service delivery
- factors influencing