Login / Signup
Showing off Customer Care: How U.S. Airlines Deploy Impression Management by Publicizing Customer Care on Twitter.
Nargess Tahmasbi
Elham Rastegari
Published in:
AMCIS (2020)
Keyphrases
</>
customer service
customer relationship management
long term
customer knowledge
electronic commerce
customer behavior
home care
customer satisfaction
information management
social media
marketing strategies
customer support
health care
call center
case study
customer data
churn prediction
website