Recommendation System for Customer Service Through Chat Channels.
Nihal AktasAli Burak CanPublished in: SIU (2020)
Keyphrases
- customer service
- governmental organizations
- customer satisfaction
- inventory control
- customer behavior
- collaborative filtering
- computer supported collaborative learning
- multi channel
- customer support
- recommendation systems
- computer mediated communication
- business strategy
- context aware
- chat conversations
- synchronous communication
- turn taking
- cost efficient
- instant messaging
- information exchange