Hospital Service Quality from Patients Perspective: A Case of Indonesia.
Puspa Indahati SandhyaduhitaHaya Rizqi FajrinaAve Adriana PinemAchmad Nizar HidayantoPutu Wuri HandayaniKasiyah M. JunusPublished in: Int. J. E Health Medical Commun. (2016)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- emergency department
- high risk
- information systems
- patient groups
- quality of service
- medical doctors
- patient records
- patient data
- vital signs
- intensive care unit
- information quality
- data analysis
- online shopping
- database
- clinical data
- intensive care
- decision support
- clinical information
- knowledge management
- information technology
- medical practice
- data mining