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Employee's perception of the effect of Six Sigma projects on customer satisfaction.
Anthony L. Williams
Mahour Mellat-Parast
Stephanie G. Adams
Published in:
Int. J. Adv. Oper. Manag. (2012)
Keyphrases
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customer satisfaction
service quality
customer service
user satisfaction
case study
online shopping
marketing strategies
product design
information quality
internet banking
software development
information systems
real time
factors affecting
hong kong
negative impact
customer reviews