Electronic service delivery in a multi-channel public sector: an assessment of the government of Canada.
Jeffrey RoyPublished in: Int. J. Inf. Technol. Manag. (2007)
Keyphrases
- multi channel
- public sector
- service delivery
- e government
- electronic government
- information sharing
- information and communication technologies
- current practices
- digital government
- united states
- government services
- public administration
- single channel
- government agencies
- government information
- online services
- public participation
- public services
- real world
- private sector
- public organizations
- public policy
- cost effective
- computational intelligence