Importance-performance Analysis and Customer Satisfaction Index for Express Bus Services.
Zalina Mohd AliMunira IsmailNur Razia Mohd SuradiA. S. IsmailPublished in: NaBIC (2009)
Keyphrases
- customer satisfaction
- service quality
- customer service
- service providers
- customer support
- customer data
- online shopping
- user satisfaction
- web services
- product design
- service oriented
- quality of service
- information systems
- high speed
- index structure
- customer reviews
- internet banking
- customer retention
- competitive advantage
- information quality
- electronic commerce
- context aware
- query processing
- real time
- core competence