Service Quality Dimensions in the Context of Herzberg Two Factor Theory: An Exploratory Study of India and Taiwan.
Prachi Jain AggarwalPublished in: Int. J. Asian Bus. Inf. Manag. (2023)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- quality of service
- user satisfaction
- information systems
- online shopping
- cloud computing
- theoretical framework
- incident management
- competitive environment
- database
- conceptual framework
- competitive advantage
- database systems
- decision making
- social networks
- data mining