VoIP service quality monitoring using active and passive probes.
Shipra AgrawalP. P. S. NarayanJeyashankher RamamirthamRajeev RastogiMark A. SmithKen SwansonMarina ThottanPublished in: COMSWARE (2006)
Keyphrases
- service quality
- quality of service
- customer satisfaction
- service providers
- user satisfaction
- real time
- online shopping
- electronic commerce
- competitive advantage
- information systems
- monitoring system
- call center
- competitive environment
- network architecture
- information quality
- ip networks
- web services
- decision support
- database