Achieving business process change in the public sector: revolution or evolution?
Martin HughesWilliam GoldenPublished in: Electron. Gov. an Int. J. (2004)
Keyphrases
- public sector
- business process change
- e government
- current practices
- information sharing
- information and communication technologies
- electronic government
- business processes
- digital government
- environmental factors
- public administration
- private sector
- service delivery
- nsf funded
- public participation
- case study
- inter organizational
- government services
- data streams