An AI-based Approach for Mystery Shopping Audit in Customer Service.
Christopher ChuangQiaoyun ZhangYi-Ti LinChia-Ling HoChih-Yung ChangPublished in: I-DO (2024)
Keyphrases
- customer service
- artificial intelligence
- expert systems
- customer behavior
- customer satisfaction
- inventory control
- customer support
- case based reasoning
- intrusion detection
- knowledge representation
- governmental organizations
- intelligent systems
- online shopping
- computational intelligence
- machine learning
- data mining techniques
- call center
- business strategy