Operational Business Intelligence bei Call Centern- Erkenntnisse einer Fallstudienuntersuchung.
Christian HrachRainer AltPublished in: MKWI (2012)
Keyphrases
- business intelligence
- decision making
- business decisions
- data warehousing
- data analysis
- key performance indicators
- data warehouse
- decision support
- business information
- knowledge management
- business intelligence systems
- case study
- microsoft office
- end users
- data integration
- business users
- sql server
- microsoft sql server
- big data
- knowledge discovery
- strategic management
- data mining
- business requirements
- predictive modeling
- data sets
- enterprise data
- predictive analytics
- activity monitoring
- real world