MIDA: a knowledge-based system supporting diagnostic operators in ISDN customer trouble management.
Simonetta BarraRossana SimeoniPaolo VailatiPublished in: NOMS (1996)
Keyphrases
- decision support
- customer relationship management
- electronic commerce
- management system
- decision making
- information management
- data management
- information systems
- document management
- customer satisfaction
- expert systems
- metadata creation
- disease diagnosis
- building blocks
- knowledge management
- data model
- medical images
- database systems
- web services
- marketing strategies
- e learning
- data mining
- customer retention
- databases