An Empirical Investigation into the Sources of Customer Dissatisfaction with Online Games.

Fan-Chen Tseng Ching-I Teng

Published in: Int. J. E Bus. Res. (2011)

Keyphrases

online game
online gaming
customer support
multi player
information sources
computer games
virtual communities
data sources
educational games
electronic commerce
customer satisfaction
game based learning
user satisfaction
customer service
service quality
information systems
machine learning
call center
multimedia