Five-star or thumbs-up? The influence of rating system types on users' perceptions of information quality, cognitive effort, enjoyment and continuance intention.
Chi-Wen ChenPublished in: Internet Res. (2017)
Keyphrases
- continuance intention
- user satisfaction
- cognitive effort
- information quality
- perceived usefulness
- network centrality
- attitudes toward
- recommender systems
- collaborative filtering
- subjective norm
- customer satisfaction
- social influence
- real time
- factors affecting
- structural equation modeling
- social media
- user interface
- factors that affect
- service quality
- technology adoption
- mobile services
- factors influencing
- user experience
- end users
- machine learning