Service quality and ERP implementation: A conceptual and empirical study of semiconductor-related industries in Taiwan.
Tsu-Ming YehChing-Chow YangWen-Tsann LinPublished in: Comput. Ind. (2007)
Keyphrases
- empirical studies
- service quality
- competitive environment
- customer satisfaction
- information systems
- enterprise resource planning
- service providers
- empirical analysis
- competitive advantage
- electronic commerce
- real world data sets
- online shopping
- information technology
- job satisfaction
- quality of service
- mental models
- user satisfaction
- uci datasets
- call center
- information quality
- erp systems
- cloud computing
- database