From Openness to Change to Patients' Satisfaction: A Business Process Management Approach.

Yevgen Bogodistov Jürgen Moormann Rainer Sibbel

Published in: BPM Forum (2019)

Keyphrases

business process management
business processes
business process
service oriented
information systems
process model
case study
database systems
expert systems
information technology
emergency management
database
databases
management system
case based reasoning