The Factors of E-Government Service Quality in Kuwait During the Coronavirus Disease 2019 Pandemic.
Omar Nasser AlhussainanMunirah Ahmed AlfayyadhAhmed Al-SaberAnwaar Mohammad AlkandariPublished in: Int. J. Electron. Gov. Res. (2022)
Keyphrases
- e government
- service quality
- technology acceptance
- business process change
- public sector
- electronic government
- customer satisfaction
- user satisfaction
- government services
- electronic commerce
- service providers
- developing countries
- information systems
- online shopping
- public administration
- government agencies
- digital government
- information sharing
- call center
- quality of service
- public health
- united nations
- factors affecting
- factors influencing
- service delivery
- knowledge management
- website
- digital divide
- database