An Exact Optimization Approach for Personnel Scheduling Problems in the Call Center Industry.

Rita Martins Telmo Pinto Cláudio Alves

Published in: ICCSA (Workshops 2) (2023)

Keyphrases

call center
scheduling problem
service level
squeaky wheel
information systems
arrival rate
customer support
single machine
service quality
optimization problems
special case
end users
heavy traffic
processing times
world wide
technical support