Dynamics of customer interaction on social media platforms.
Ulrike BaumölLinda D. HollebeekReinhard JungPublished in: Electron. Mark. (2016)
Keyphrases
- social media platforms
- social media
- human computer interaction
- customer knowledge
- agent environment
- user interaction
- electronic commerce
- dynamic model
- business organizations
- interaction model
- behavioral patterns
- real time
- customer service
- customer satisfaction
- collective behavior
- call center
- human robot interaction
- artificial intelligence
- data sets