Topic Classifier for Customer Service Dialog Systems.

Manex Serras Naiara Pérez M. Inés Torres Arantza del Pozo Raquel Justo

Published in: TSD (2015)

Keyphrases

customer service
dialog systems
natural language generation
natural language
natural language interfaces
customer satisfaction
human computer
conversational agents
call center
governmental organizations
databases
information systems
computational intelligence
response time
electronic commerce
human communication