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Keep on Smiling: An Investigation of the Influence of the Use of Emoticons by Chatbots on User Satisfaction.
Marilena Wilhelm
Tabea Otten
Eva Schwaetzer
Kinga Schumacher
Published in:
CUI (2022)
Keyphrases
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user satisfaction
user perceptions
information systems
structural equation modeling
customer satisfaction
service quality
perceived quality
facial expressions
perceived usefulness
factors influencing
information quality
e learning
user engagement